FAQ

Yes, yes and yes. All products on ARCH are 100% vegan, all natural and ethically sourced. Transparency about products is important to us, we are mindful of the environment and minimize waste production with all our products. We ensure that our product are quality and cruelty free, ALWAYS.

For our Canadian and American self-care enthusiasts you can expect your package to be sent within 2-4 business days. There may be a slight delay in shipping due to COVID-19. You can find more information on shipping here

Due to the nature of our products, and COVID-19 we have had to change our return policies and unfortunately not accept returns at this moment. This being said, we want to ensure the happiness of our clients is met. Please contact us at hello@findyourarch.ca and we will do our best to provide a solution to any given issue.

As we cannot except returns, we will 100% send you a replacement or refund you for any damaged items. You will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Find more information on returns here!